IT Support FAQs and Tech Support
|[# 195] [8/27/2002]||01 Are there any size limitations on areas where I store my files?|
|Answer:Yes! Yes! Yes! Let's review the different areas where you may store files:
Here are your recommended guidelines:
These are great ways to make the most of your available space:
|[# 251] [11/25/2002]||02 Are there any space limitations for storing e-mail messages?|
|Answer:Yes. Exceeding your disk space quota will prevent your email messages from being
delivered. You must delete stored email messages to alleviate this problem. It is
recommended that your disk quota be kept under 50%. We limit the amount of storage
you can use (this is called a disk quota). The disk quota field is viewable ONLY
on the Alpha/VMS Master screen in the upper right hand corner ("Disk Quota: 99%").
When a user has used over 49% of disk quota, it shows the percentage of disk quota
used, otherwise it is blank. In addition, if a user is over 94% of their quota, the
following message will be displayed on their screen:
You are very close to exceeding your allocated Alpha/VMS
disk space quota.
You have exceeded your allocated Alpha/VMS disk space quota.
This is caused by saving too many email messages, especially messages with attachments.
|[# 252] [11/25/2002]||03 Are there any size limitations for attachments within an e-mail message?|
|Answer:Yes. The email limit for incoming and outgoing mail is 10 MB. If the e-mail sender
and receiver is email@example.com, the limit is 10 MB.
FTP (file transfer protocol) is the appropriate tool to transfer large files between
|[# 2948] [11/11/2009]||E-mail Access on iPhone|
|Description: I'm an instructor trying to set up my iPhone with internet access so I may retrieve my Cerritos College e-mail. To do this, I need to know: 1) do we use Pop or Imap? 2) What is our server name? and 3) What is our host name? Thank you.|
Choose to use Microsoft’s Exchange Server, not POP or IMAP. The Server name is mail.Cerritos.edu.
|[# 4971] [2/4/2013]||Iphone Email Setup|
|Description: I am an adjunct counselor in SSS. I am attempting to get access to my work email from my iphone. I used your directions on the website, but I am getting an error message that my account cannot be verified.|
|Answer: Pleace call the help desk at 562-860-2451 x 2166 and we will help you. Or you can come to the help desk.|
|[# 3118] [1/22/2010]||Large profile slow log on and log off|
|Description: I have tried to clear everything off of my desktop, and it keeps reappearing. I may have put these things on my desktop, while I was not on my regular computer, and now I can't clear them, any suggestions?|
To get started, please make sure that you're not logged anywhere. Sometimes, it is
also necessary to 'restart' not just logoff of a computer for your profile to be fully
'released.' So on all computers that you have recently logged onto, you may need
to restart each of them.
If you continue to have difficulties and would like personal assistance, please call the I.T. HelpDesk extension 2166, at Cerritos' phone 562/860-2451.
|[# 4966] [12/7/2012]||Sharepoint 2010 Installation|
|Description: Please install Sharepoint 2020 to my PC in SL 115 and the PC in SL 119. Thank you.|
|[# 4519] [6/27/2011]||Sharepoint Designer log on Help|
|Description: I have a new laptop with sharepoint designer 2010. I go to open my sites and type in http://www.cerritos.edu and then my user name and password and it logs in but a box pops up and reads sharepoint designer does not support editing non-sharepoint sites.|
|Answer: To use SharePoint Designer 2010 you will need to contact the Helpdesk to get your
website migrated over to our new web server.
|[# 2894] [9/7/2009]||use of email client to get college email|
|Description: I am a faculty member. I would like to access my cerritos college email at home using the apple mail application. What settings should I use?|
|Answer: Setup an email account that is of type IMAP. The incoming email server is mail.cerritos.edu. For the outgoing server you will need to use your Internet Service Providers outgoing email server.|