Business Communication Classes

BCOT 46 (Not degree applicable) BUSINESS COMMUNICATIONS
Units: 3
This course reviews the fundamentals of grammar, sentence structure, punctuation, capitalization, spelling, and business vocabulary building.

BCOT 60 TELEPHONE TECHNIQUES/ CUSTOMER SERVICE
Unit: 1
This course teaches the importance of effective telephone techniques in the business office and the correct manner of identifying customer wants and needs.

BCOT 147 BUSINESS COMMUNICATIONS
Units: 3
This course integrates instruction and practice in business writing. The emphasis is on modern structure, style, vocabulary, grammar, and logical organizational patterns. The course content emphasizes memos and letters, reports, career communications, oral communication, global and multicultural issues, legal and ethical situations, and communication technology.  This course can be taken in a traditional classroom setting or in an online learning environment.

BCOT 148 EFFECTIVE BUSINESS PRESENTATIONS  
Units:  3 
This course is designed to develop those communication skills necessary to present effective written and oral business briefings and reports. It stresses the need to write and speak clearly, cohesively, concisely, and convincingly. Students will structure reports, both orally and written, on topics about which they are knowledgeable. 

BCOT 150 INTERNATIONAL BUSINESS COMMUNICATIONS
Units: 3
This course covers issues and skills that are crucial to effective intercultural communication in business. The most significant issues pertaining to cross-cultural interaction are examined. Practical guidelines and information on how to conduct negotiations across countries, as well as general do’s and don’ts in international business are covered.  International business writing styles, formats, and content for letters, reports, résumés, presentations, and other miscellaneous business documents are emphasized.

BCOT 152 JOB SEARCH IN THE BUSINESS FIELD
Units: 1.5 
This course prepares business students for the job search process. It emphasizes job search tools, techniques, and procedures for researching the labor market; health and image professional development; writing strategies for résumés, cover letters, and thank-you letters; and understanding human relations in job adjustment.

BCOT 247 Managerial Business Communications
Units: 3
This course applies the principles of ethical and effective communication to the creation of letters, memos, e-mails, employment communication, and written and oral reports for a variety of business situations. The course emphasizes planning, organizing, composing, and revising business documents using word processing software for written documents and presentation-graphics software to create and deliver professional-level oral reports. This course is designed for students who already have college-level skills.